It is not possible to change the order after you have placed it. This applies to address changes, adjusting your ordered products, and the cancellation of your order. If you have changed your mind, you can return your products free of charge following delivery of the order.

Tip: after receiving your track & trace code, our delivery service often offers an option to change the delivery location. All options for this can be found on your personal track & trace page of our delivery service.

After placing your order, we will get to work for you. To ensure that all your products are delivered as expected, in exceptional cases we will send your order in multiple parts. We will of course keep you updated about this.

For example, this may be the case if:

• we send your gift packages rapidly via our fast lane;
• you have ordered large products, such as our Advent calendar or the XXXL candles from The Mansion Collection;
• you have placed a large order that won’t fit in one box.

We will of course do everything we can to get your parcels delivered at the same time. However, one part may arrive sooner than the rest of your order. We advise you to keep an eye on both track & trace codes for the most up to date delivery status.