Free delivery for orders over €35
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Delivery time 1 - 3 working days
Welcome to our
Frequently Asked Questions
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Most Asked Questions
Advent Calendar
Payment
Delivery
How do I follow the status of my order?
Do I have to pay shipping costs?
Which delivery options can I choose?
My order
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
Returns
My account
What are the benefits of a My Rituals account?
What additional benefits can I unlock?
How do I create an account?
Promotions
Product Information
Will your old Limited Editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
Our Stores
How will I know if a product is in stock in store?
Are your promotions in store the same as online?
Can I exchange my product in store?
Jing Aroma Diffuser
What is The Ritual of Jing Aroma Diffuser?
How do I use the Aroma Diffuser?
How long does the fragrance bottle last?
Sustainability
Perfume Genie
How to set up my Perfume Genie?
My Perfume Genie doesn’t work anymore. What should I do?
Does the Perfume Genie work without the app?
Business-related questions
Need some help?
Contact our customer relations team through one of the below channels. Available for all your questions from Monday – Friday 09:00 – 21:00 / Saturday – Sunday 10:00 - 18:30.