It is not possible to change the order after you have placed it. This applies to address changes, adjusting your ordered products, and the cancellation of your order. If you have changed your mind, you can return your products free of charge following delivery of the order.

Tip: after receiving your track & trace code, our delivery service often offers an option to change the delivery location. All options for this can be found on your personal track & trace page of our delivery service.

After placing your order, we will get to work for you. To ensure that all your products are delivered as expected, in exceptional cases we will send your order in multiple parts. We will of course keep you updated about this.

For example, this may be the case if:

• we send your gift packages rapidly via our fast lane;
• you have ordered large products, such as our Advent calendar or the XXXL candles from The Mansion Collection;
• you have placed a large order that won’t fit in one box.

We will of course do everything we can to get your parcels delivered at the same time. However, one part may arrive sooner than the rest of your order. We advise you to keep an eye on both track & trace codes for the most up to date delivery status.

You will of course be given ample opportunity to consider your purchase. You can return your order to us free of charge using our return form. Please ensure your return meets the following conditions:

• Returns can be sent up to 30 days after receiving your order.
• Cosmetics, earrings, and underwear can only be returned if sealed and unopened. Clothing must have the price tag attached, and be unworn and unwashed.
• Return your products in an undamaged package (preferably the original shipping box).
• For products that are damaged or show signs of use, we retain the right to refuse the return or to charge for the damage.
• Please also return the gift to us if you return the entire order. If not, we will charge the purchase amount of the gift when purchasing, with the amount to be returned.
• The following products cannot be returned: (digital) Rituals gift cards and personalised products such as The Hair Temple shampoo/conditioner and the Mansion Collection XL Fragrance Sticks.

Tip: always keep the shipping confirmation until your return has been fully processed.

The General Terms and Conditions apply to your delivered products. You are permitted to make returns using the right of withdrawal.