Welcome to our
Frequently Asked Questions
On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
Most Asked Questions
Delivery
My order
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
What should I do if I have ordered something incorrectly, can I cancel my order?
My account
What are the benefits of a My Rituals account?
What additional benefits can I unlock?
How do I create an account?
Product Information
Will your old Limited Editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
Sustainability
Business-related questions
Need some help?
Available for all your questions from Monday – Friday between 9:00 AM – 3:00 PM (EST).
Call us
Local rates apply
We aim to respond within 5 minutes
Messenger
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We aim to respond within 1 hour
Via our Contact form
We aim to respond within 1 day
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We aim to respond within 1 hour