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Delivery time 1 - 3 working days
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On this page you can find the answers to our most frequently asked questions. You can also view the current status of your order here.
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How can I pay?
Do I have to pay shipping costs?
Can I return my order?
Has my order been placed successfully?
How can I use my gift card online?
How can I track my order?
Which delivery options can I choose?
I have not received an order confirmation, has my order been placed successfully?
Something has changed with my order
Where can I find the batch code on my product?
How do I return my products?
Do I have to return my gift as well?
What are the benefits of a My Rituals account?
What additional benefits can I unlock?
How do I create an account?
Which promotions can I use?
My discount has not been deducted
Will your old Limited Editions return?
My product does not work as expected, what should I do now?
How long can my products be kept?
What is Rituals’ stance on sustainability?
Are your products tested on animals?
Is Rituals a B Corp™?
Can I work for you?
Can I sell your products in my store?
Are you a business customer?
Available for all your questions from Monday – Friday between 9:00 AM – 3:00 PM (EST).
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We aim to respond within 5 minutes
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Via our Contact form
We aim to respond within 1 day
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