You have the right to withdraw the agreement within a period of 14 days without stating reasons for doing so.

The revocation period expires 14 days after the day on which you or a third party appointed by you, who is not the transporter, physically receives the good.

To exercise the revocation right, you have to inform us in an unequivocal statement (for example, in writing, by post, fax or e-mail) that you wish to revoke the agreement. For this you can use the template revocation form, but you are not obligated to do so.

To adhere to the revocation period, it is sufficient to send your statement concerning your wish to exercise your revocation right before the expiration of the revocation period.

Consequences of revocation

If you revoke the agreement, you will be reimbursed all payments that you have made up until that moment, including delivery costs (with the exception of possible extra costs as a consequence of your choice for a delivery method other than the cheapest standard delivery method offered by us), immediately and otherwise no later than 14 days after we have been informed of your decision to revoke the agreement. Unless you explicitly request otherwise, we reimburse you using the same payment method that was used in the original transaction; you will not be charged for such reimbursements. We are permitted to wait with reimbursement until we have received the products, or until you have proven that you have returned the products, whichever comes first.

You must return the goods immediately, or in any case no later than 14 days after the day on which you have informed us of the decision to revoke the agreement, by sending or handing the goods back. You are on time if you return the goods before the 14-day period has expired.

You are liable for the direct costs of returning the goods. Returns are free of charge if you use our 30-day voluntary return service.

You are only liable for the depreciation of the goods if this is a consequence of using the goods, which goes beyond their necessary use to determine the nature, characteristics and the operation of the goods.

Products which have been sent sealed for hygienic and/or health reasons may only be returned sealed. If you have broken the seal, the products can no longer be returned.

Template revocation form

(only fill in this form and return it when you wish to revoke the agreement)
- To:
[ name entrepreneur]
[ geographic address entrepreneur]
[ fax number entrepreneur, if available]
[ e-mail address or electronic address of entrepreneur]

- I/We* hereby inform you, that I/we* revoke our agreement concerning
the sale of the following products: [state product]*
the delivery of the following digital content: [state digital content]*
the provision of the following service: [state service]*

- Ordered on*/received on* [order date for services or date of receipt for products]

- [Name consumer(s)]

- [Address consumer(s)]

- [Signature consumer(s)] (only when this form is submitted on paper)

* Cross out what is not applicable or fill in what is applicable.