Personalised gifting
You can personalise a gift set with a selection of products from our bestseller collections, chosen by you. If you are looking for personal advise, please contact gifts@rituals.com for more information.
Orders made on this website are for non-commercial and non-profit use only. If you want to use your purchase for commercial matters, please contact gifts@rituals.com for more information.
Our sets are beautifully wrapped in a gift box with gold foil, embossed lettering & tied with ribbon. Enclosed with a greeting card including a personal text written by you, or left empty when desired for handwriting it at home.
There will be no invoice in your package, you will receive the invoice per e-mail.
Delivery
We strive to deliver your order as soon as possible. Our service will deliver your order the next day when ordered before 23:30 on Mondays to Fridays. It is possible to select a delivery moment.
Free shipping on all personalised gifting orders.
Payment
We aim to make paying your invoice as easy as possible. That is why Rituals offers you different payment methods. You can pay with: IDEAL, MasterCard, VISA, American Express or Maestro.
On this personalised gifting website you can place orders with direct pay only. If you want to use Afterpay, please contact gifts@rituals.com.
RETURNS AND EXCHANGES
Personalised giftsets are not possible to return or exchange.
General terms and conditions apply on all products supplied. You can view our terms and conditions here.
Customer service
Our customer service desk can be reached by telephone, email, Twitter and Facebook at the business hours listed below:
| Monday | 09:00 - 21:00 |
| Tuesday | 09:00 - 21:00 |
| Wednesday | 09:00 - 21:00 |
| Thursday | 09:00 - 21:00 |
| Friday | 09:00 - 21:00 |
| Saturday | 09:00 - 21:00 |
| Sunday | 09:00 - 21:00 |
We like to give you the best possible service and therefore we appreciate it greatly if you have any suggestions that will help improve this service. Your ideas, comments and suggestions concerning your experience with Rituals are more than welcome. Please leave your comments by using the contact form.
We do everything in our power to ensure that the world of Rituals enriches your life with beautiful experiences and products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. If you have a complaint please inform us using one of the options below.
Email our customer service and we will reply within 5 business days.
Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Call us +31 (0)20 - 7091096.
